How to Troubleshoot Error: "Unable to load communications driver. Unable to create a Service object from driver sscmtaw with channel string CCA Integration(SBL-CSR-00501)" (Doc ID 1074676.1)

Last updated on JUNE 03, 2016

Applies to:

Siebel CTI - Version 7.7.2.13[18394] to 8.1.1 [21112] [Release V7 to V8]
Information in this document applies to any platform.
***Checked for Relevance 01-Dec-2014***

Goal

In a Siebel CCA implementation, when user tries to login into CTI Toolbar the following error message is returned and all buttons remain inactive:

"Unable to load communications driver. Unable to create a Service object from driver sscmtaw with channel string CCA Integration(SBL-CSR-00501)"

In the Scomm log file following relevant data is printed:

ERROR:Failed on invoking ShellUIInit in Comm. Client Svc., err=7537141, msg=Unable to load communications driver. Unable to create a Service object from driver sscmtaw with channel string CCA Integration(SBL-CSR-00501), input= SWECmd = InvokeMethod
SWEMethod = ShellUIInit

The Virtual Driver logs contains the following errors:

ERROR:MsgProviderProxy:Open, err=-4, msg=Error! Network Problem

ERROR:Opening ADMIN Application Session failed!

ERROR:No backup CCA server configured, couldn't complete switch!

FATAL:Driver initialization failed!

This document describes what troubleshooting steps to take in order to isolate and fix the error.

Solution

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