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Loyalty Engine Interactive Crashes While Processing Redemption Transactions (Doc ID 1079254.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty H&T Engine - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

While calling Web Service "LOY Redemption Service" with method "Get Quote" the following error appears
'Could not route message to LoyEngineInteractive with registered key (null)'
and the web service call is unsuccessful.

Cause

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