Multiple Calls To EAI XML Converter Causes Crash (Doc ID 1081191.1)

Last updated on JANUARY 23, 2017

Applies to:

Siebel CRM - Version 7.8.2.16 [19255] to 15.0 [IP2015] [Release V7 to V15]
Information in this document applies to any platform.


Symptoms

Crash is ocurring in eCommunicationObjMgr component when running a Workflow Process to implement a Virtual Business Component (VBC). The failing step is :-

StpExec Task 4 Invoking method 'IntObjHierToXMLDoc' on business service 'EAI XML Converter'.

The call stack is :-

libsscaeixc.so +0x8700 = CSSEAIXMLCnvService::PropSetToXML(CCFPropertySet const&,CCFPropertySet&)
libsscaeixc.so +0x6a90 = CSSEAIXMLCnvService::DoInvokeMethod(unsigned short const*,CCFPropertySet const&,CCFPropertySet&)
libsscfom.so +0xaafb0 = CSSService::InvokeMethod(unsigned short const*,CCFPropertySet const&,CCFPropertySet&)
libsscafwsv.so +0x184930 = CSSWfStepExec::InvokeTask(CSSWfStep const*,CSSWfStepInst*,CCFPropertySet&,CCFPropertySet&)
libsscafwsv.so +0x183970 = CSSWfStepExec::InvokeAction(CSSWfStep const*,CSSWfStepInst*,CCFPropertySet&,CCFPropertySet&,CSSStringArray&,bool&)
libsscafwsv.so +0x182570 = CSSWfStepExec::Execute(CSSWfStep const*,CSSWfStepInst*,CSSStringList&,bool&,bool&,unsigned short const*,bool,CCFPropertySet*,bool,unsigned short const*,CCFVariant const*)
libsscafwsv.so +0x1805e0 = CSSWfStepInst::Start(bool&,unsigned short const*,unsigned short const*,CCFVariant const*)
libsscafwsv.so +0x17d280 = CSSWfCoordinator::Start(CSSWfEngine*,CSSWfProcInst*,unsigned short const*,bool&,bool,bool,bool,unsigned short const*,CCFVariant const*)
libsscafwsv.so +0x120250 = CSSWfEngine::RunSingleProcess(CSSWfProcess const*,CSSWfProcInst*,CSSBusComp*,unsigned short const*,unsigned short const*,bool,CCFPropertySet const&,CCFPropertySet&,bool&,CCFMap<CCFElemPtr<void>,CCFElemPtr<void> >&,int&,WfInstType,CCFVariant const*,unsigned short const*)


Cause

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