Business Service containing GotoView() does not work when invoked from CTI Event Log (Doc ID 1083724.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version: 8.1.1 [21112] to 8.1.1.4 [21225] - Release: V8 to V8
Information in this document applies to any platform.

Symptoms

When trying to invoke a custom BS which uses GotoView() from an EventResponse , the view is shown properly, however when we try to to invoke the same custom BS from an EventLog, the view is not shown.

Cause

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