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Assignment Manager Times Out and Terminates with Errors ( SBL-SRB-00061)(SBL-BPR-00162) (Doc ID 1085215.1)

Last updated on JANUARY 16, 2020

Applies to:

Siebel Assignment Manager - Version SIA [20420] and later
Information in this document applies to any platform.


While invoking Assignment Manager component from Siebel workflow using synchronous 'Server Request', Assignment Manager failure and errors in Server Request Broker logs were encountered

The issue / error message still happened even after the enterprise restart/reboot.
This issue had caused Leads exceptions whenever the Assignment Manager job was ran  with a couple of hundred records to over a thousand. The issue had been intermittent and not reproducible in any other environments.

1) The following error was found in the Enterprise log error:


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