Servers Won't Start and Gateway Returns Error Message: "Fatal error (2555922): Could not open connection to Siebel Gateway configuration store" (Doc ID 1085793.1)

Last updated on JULY 07, 2016

Applies to:

Siebel CRM - Version 8.0 [20405] to 8.1 [21039] [Release V8]
Information in this document applies to any platform.
*** Checked for relevance 16 Feb 2012 ***
*** Checked for relevance on 20-Aug-2013 ***
*** Checked for relevance on 07-Jul-2016 ***

Symptoms

Customer was not able to startup the siebel server and connect to the gateway, which was returning this error message:

Servers won't start; gateway throws error: "Fatal error (2555922): Could not open connection to Siebel Gateway configuration store (%1:%2)., exiting..."


In NameSrvr.log, this error message was found:

SBL-SEC-10018:GenericLog GenericError 1 000000024b4371f4:0 2010-01-05 20:57:26 (secmgr.cpp (2735) err=4597527 sys=0) SBL-SEC-10007: The password you have entered is not correct. Please enter your password again,=.

Cause

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