IMAP Errors in Email Response, Call Stack Errors
(Doc ID 1086850.1)
Last updated on DECEMBER 05, 2019
Applies to:Siebel Email Response - Version 8.0 SIA  and later
Information in this document applies to any platform.
****Checked for Relevance on 26-Jan-2015****
The customer was trying to complete ACR 374 enhancement in 22.214.171.124 which is to enable IMAP protocol. They had followed the instructions in ACR 374 and had configured the following EMRJavaSubsys profile:
JVM Classpath: D:\sba80\siebsrvr\CLASSES\JMailClient.jar;D:\sba80\mgmtsrvr\3rdparty\mail.jar;D:\sba80\mgmtsrvr\3rdparty\activation.jar
JVM Dll Name: D:\sba80\ocm\jre\1.5.0\bin\client\jvm.dll
JVM Options: DXmx512m -
In addition, they created a new IMAP Profile and assigned it to a Response Group. They had confirmed that the IMAP account was accessible via IMAP by connecting it with Outlook Express (on the actual Siebel server) and applied the same IMAP parameters to the Siebel IMAP Profile.
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