Last updated on JULY 05, 2016
Applies to:Siebel Email Response - Version 8.0 SIA  and later
Information in this document applies to any platform.
****Checked for Relevance on 26-Jan-2015****
The customer was trying to complete ACR 374 enhancement in 18.104.22.168 which is to enable IMAP protocol. They had followed the instructions in ACR 374 and had configured the following EMRJavaSubsys profile:
JVM Classpath: D:\sba80\siebsrvr\CLASSES\JMailClient.jar;D:\sba80\mgmtsrvr\3rdparty\mail.jar;D:\sba80\mgmtsrvr\3rdparty\activation.jar
JVM Dll Name: D:\sba80\ocm\jre\1.5.0\bin\client\jvm.dll
JVM Options: DXmx512m -
In addition, they created a new IMAP Profile and assigned it to a Response Group. They had confirmed that the IMAP account was accessible via IMAP by connecting it with Outlook Express (on the actual Siebel server) and applied the same IMAP parameters to the Siebel IMAP Profile.
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