Populate Dashboard with call data from a Siebel CTI event , where requirement is: activity record on receiving an inbound call, update a field and display it in the Dashboard.

(Doc ID 1086851.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.0.0.7 [20426] and later
Information in this document applies to any platform.

Goal

The customer wanted to create an activity record on receiving an inbound call, update a field on this record and display it in the Dashboard.

 They noticed the Activity will not be created until after the business service is invoked and as such you cannot achieve their requirement using their current approach.




Solution

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