8.1 List Import: WfProcMgr Fails with "SBL-GEN-00000: Unable to load message 0xffff" and Zero Byte Log Files are Created (Doc ID 1093465.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1 SIA [21039] and later
Information in this document applies to any platform.

Symptoms

The reported problem is that once or twice a day the WfProcMgr tasks will begin to fail with the following error:


ObjMgrBusCompLog Error 1 000000544bcf37ba:0 2010-04-22 09:27:17 (bcfile.cpp (1619)) SBL-GEN-00000: Unable to load message 0xffff
Parameter 1 =



This workflow process manager is being used to load lists and to execute campaigns. The problem was reported to occur during the execution of the workflow process named Mktg Master Import Process

this error is also seen:


ObjMgrLog    Error    1    000000534bcf37ba:0    2010-04-22 09:27:53    (bcfile.cpp (7127)) SBL-SVC-00185: Error occurred while deleting file 'Error occurred while deleting file '/app1/siebel/8.1.0/siebsrvr03/siebsrvr/temp/1-6V4I7L092753.txt'.'.


In addition, the WfProcMgr creates log files that are zero bytes in size.


Cause

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