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Health Check Alert: The ratio (MaxTasks/MaxMTServers)/SessPerSisnConn must resolve to an integer (Doc ID 1095573.1)

Last updated on SEPTEMBER 25, 2018

Applies to:

Siebel CRM
Siebel Call Center - Version 7.8.2.16 [19255] to 7.8.2.16 [19255] [Release V7]
Information in this document applies to any platform.

Information in this document applies to Generic Platform,.
Health Check Category:
Configure
Severity Level:
Critical


Purpose


This document provides a quick reference explaining the following Health Check Alert:



Scope

This article is intended for Siebel System Administrators


Health Check 10871: The ratio (MaxTasks/MaxMTServers)/SessPerSisnConn must resolve to an integer



IMPORTANT


My Oracle Support provides a proactive health check that automatically detects and notifies you of the existence of this issue before it impacts your business. To leverage this proactive support capability, install the Oracle Configuration Manager (OCM). Information on installing the Oracle Configuration Manager can be found on the Collector tab of My Oracle Support. To view the full portfolio of health checks available, see Note 868955.1


Description


Verifies the MaxTasks, MaxMTServers, and SessPerSisnConn parameter values are appropriate for the Application Object Manager (AOM).



Risk


Improper settings of MaxTasks, MaxMTServers, and SessPerSisnConn is likely to cause instability of the Application Object Manager (AOM) and result in availability, accessibility, and stability issues, including application crashes.



Recommendation


It is recommended that the MaxTasks, MaxMTServers, and SessPerSisnConn values be set to ensure the (MaxTasks/MaxMTServers)/SessPerSisnConn ratio is an integer value. Changes can be made through the Siebel srvrmgr command line interface or through the application GUI via the "Administration-Server Configuration" screen. Example for using srvrmgr> "change parameter MaxMTServers=5,MaxTasks=100,SessPerSisnConn=20 for component SCCObjMgr_enu". Changing these parameter values requires restart of the Siebel server service to take effect. Refer to Document 476830.1 and "Performance Tuning Guide > Tuning the Siebel Application Object Manager for Performance > Best Practices for AOM Tuning > Tuning AOM Components for CPU and Memory Utilization" for more details.



References

<Document 476830.1> How to Configure Siebel Object Manager (AOM / SOM) in Siebel 7.x and 8.0

Keywords


HEALTHCHECK;
CONFIGURE;





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Details

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