Siebel 8.1. x BHD Component is not Processing Any Bounce Email Messages After Upgrade from Siebel 8.0.x

(Doc ID 1096422.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Email Marketing Server - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

After upgrading from Siebel 8.0.0.5 to Siebel 8.1.1.2 email marketing services for 811 (esd, bhd, ctd) were installed.

After migration BHD service is not updating the bounce status in the S_CAMP_CON table. The AuditMbox file is getting updated properly with bounce details but somehow BHD is not writing it to Siebel database.

In the BHD log file the following is seen:
2010-04-01 13:09:34,830 [SMTPD Thread-1] WARN BhdModule Unexpected: no subData found in processBounce

No request is sent to EAI Object Manager component. In this case the S_CAMP_CON table is not updated.

Cause

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