Last updated on SEPTEMBER 22, 2017
Applies to:Siebel Email Marketing Server - Version 8.1.1  and later
Information in this document applies to any platform.
After upgrading from Siebel 126.96.36.199 to Siebel 188.8.131.52 email marketing services for 811 (esd, bhd, ctd) were installed.
After migration BHD service is not updating the bounce status in the S_CAMP_CON table. The AuditMbox file is getting updated properly with bounce details but somehow BHD is not writing it to Siebel database.
In the BHD log file the following is seen:
2010-04-01 13:09:34,830 [SMTPD Thread-1] WARN BhdModule Unexpected: no subData found in processBounce
No request is sent to EAI Object Manager component. In this case the S_CAMP_CON table is not updated.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms