Web Client Hangs When Pop-Up Applet is Displayed Due to Damaged High Interactivity Framework Active X Files (Doc ID 1101749.1)

Last updated on APRIL 03, 2016

Applies to:

Siebel Public Sector Call Center - Version 8.1.1 [21112] and later
Siebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 17-JUN-2014***
***Checked for relevance on 04-Apr-2016***

Symptoms

On 8.1.1.1 a web client hang when adding a new component to a proposal template section. As part of his deployment of Proposal Templates the user adds a new template via Administration - Document - Proposal Templates. He can add the new template name and save the record. He then uses the Proposal Structure Admin Tree Applet on the left of the screen to drill down into the new template to configure it. He configures 3 new sections into the template, and then configures a new component in one of the sections. When he tries to add a new record a popup appears with a selection of standard components; because the component is not vanilla, he selects new again. He then gets the hourglass and the web client browser hangs indefinitely.

Changes

The web client was used to connect to an 8.1.1.1  and a version 8.0 Siebel server.

Cause

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