Web Client Hangs When Pop-Up Applet is Displayed Due to Damaged High Interactivity Framework Active X Files
Last updated on NOVEMBER 15, 2017
Applies to:
Siebel Public Sector Call Center - Version 8.1.1 [21112] and laterSiebel CRM - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
***Checked for relevance on 17-JUN-2014***
***Checked for relevance on 04-Apr-2016***
Symptoms
On 8.1.1.1 a web client hang when adding a new component to a proposal template section. As part of his deployment of Proposal Templates the user adds a new template via Administration - Document - Proposal Templates. He can add the new template name and save the record. He then uses the Proposal Structure Admin Tree Applet on the left of the screen to drill down into the new template to configure it. He configures 3 new sections into the template, and then configures a new component in one of the sections. When he tries to add a new record a popup appears with a selection of standard components; because the component is not vanilla, he selects new again. He then gets the hourglass and the web client browser hangs indefinitely.
Changes
The web client was used to connect to an 8.1.1.1 and a version 8.0 Siebel server.
Cause
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