Error launching Direct Mail Campaign when no Contacts are loaded

(Doc ID 1113961.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.0.0.7 SIA [20426] and later
Information in this document applies to any platform.
***Checked for relevance on 23-Oct-2013***

Symptoms

The following error is occurring when launching a direct mail Campaign when no contacts are loaded :

Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Error in offer file.

Invalid Related Url name.
The Related Url listed above is either misspelled or has not been associated to the offer. Please make the change and re-verify the offer.(SBL-MKT-00224)

The following steps were taken to reproduce this issue:

1) Created a "ABCSegment" which counts 0 records ( the issue can also be reproduced with an empty list )

2) Created 2 Offers: ABC Offer and XYZ Offer

3) Created 2 Treatments:

ABC Direct Mail Treatment for Offer: ABC Offer
XYZ Email Treatment for Offer XYZ Offer

4) For the XYZ Email Treatment, used the "CMS_Prod_Email_Test.html" sent by the customer. This Template is broken and gives a Transformation error (fixing the error is not in the context for this issue).

5) Created a Campaign and used:

ABC Offer
ABC Direct Mail Treatment
ABCSegment

NOTE: XYZ Offer is NOT used in this Campaign

6) Load completes successfully and loads no Contacts as expected.

7) Launch gives the No Recipient message and errors out with the following error:

Error/Warning : Error invoking service 'Wave Execution', method 'SendOffers' at step 'Send Offers / Vendor Lists'.(SBL-BPR-00162)
--
Error in offer file.

Invalid Related Url name.
The Related Url listed above is either misspelled or has not been associated to the offer. Please make the change and re-verify the offer.(SBL-MKT-00224)


Cause

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