A space where the Siebel CTI Toolbar should be

(Doc ID 1116797.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version SIA [21211] and later
Information in this document applies to any platform.


The customer had configured the following
1. Configuration in Siebel Tools (Imported Genesys SIF’s into Siebel repository).
2. Placed fully compiled SRF in Development environment.
3. Configuration in Siebel application (preparation/import of DEF file, creation of Agents, Telesets etc.,)

They found that the CTI toolbar did not display, only an empty space where the applet should be appeared.

The toolbar was not grayed out but the whole toolbar itself did not show, only an empty space. You could not see any CTI  toolbar buttons etc.


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