Present CTI Call Data to CTI Agents on Siebel User Interface
(Doc ID 1119313.1)
Last updated on JANUARY 30, 2022
Applies to:
Siebel CTIInformation in this document applies to any platform.
Purpose
Customers frequently have a requirement to present Call Data that is attached to a call to their CTI agents. Customers typically have the following types of requirement:
- Create a customer control on the CTI toolbar and populate it with Call Data
- Present Call Data to the agent for the duration of a call
- Inform the agent at the beginning of the ANI or Language of the caller
This document outlines the different possible ways to achieve such requirements.
Questions and Answers
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In this Document
Purpose |
Questions and Answers |
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