Present CTI Call Data to CTI Agents on Siebel User Interface (Doc ID 1119313.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Purpose

Customers frequently have a requirement to present Call Data that is attached to a call to their CTI agents. Customers typically have the following types of requirement:

- Create a customer control on the CTI toolbar and populate it with Call Data
- Present Call Data to the agent for the duration of a call
- Inform the agent at the beginning of the ANI or Language of the caller

This document outlines the different possible ways to achieve such requirements.

Questions and Answers

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.