Present CTI Call Data to CTI Agents on Siebel User Interface (Doc ID 1119313.1)

Purpose

Customers frequently have a requirement to present Call Data that is attached to a call to their CTI agents. Customers typically have the following types of requirement:

- Create a customer control on the CTI toolbar and populate it with Call Data
- Present Call Data to the agent for the duration of a call
- Inform the agent at the beginning of the ANI or Language of the caller

This document outlines the different possible ways to achieve such requirements.

Questions and Answers

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