Present CTI Call Data to CTI Agents on Siebel User Interface
(Doc ID 1119313.1)
Last updated on NOVEMBER 22, 2019
Applies to:Siebel CTI
Information in this document applies to any platform.
***Checked for relevance on 02-Nov-2015***
Customers frequently have a requirement to present Call Data that is attached to a call to their CTI agents. Customers typically have the following types of requirement:
- Create a customer control on the CTI toolbar and populate it with Call Data
- Present Call Data to the agent for the duration of a call
- Inform the agent at the beginning of the ANI or Language of the caller
This document outlines the different possible ways to achieve such requirements.
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