User Registration Failing with SBL-EAI-04451 error in Siebel Self Service application

(Doc ID 1123493.1)

Last updated on FEBRUARY 28, 2018

Applies to:

Siebel E-Commerce - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


An error was thrown while trying to register new Individual (B2C) user in Siebel Self Service Telco application.

Error :-

EAISiebAdpt     EAISiebAdptErr  1       000000b84c0e2498:0      2010-06-09 14:52:51     [0] Method 'SetFieldValue' of business component 'Account' (integration component 'Account') for record with search specification '[Id] = "1-22NND0"' returned the following error:"Cannot get value of business component field 'Organization Id' at step 'Get Employee data'.(SBL-BPR-00120)"
(SBL-EAI-04451) (0x670078)

ObjMgrLog       Error   1       000000b84c0e2498:0      2010-06-09 14:52:51     (stepexec.cpp (1559)) SBL-BPR-00162: Error invoking service 'SelfServiceContact_SIA', method 'Execute' at step 'Create Contact and Account'.



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms