User Registration Failing with SBL-EAI-04451 error in Siebel Self Service application (Doc ID 1123493.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel E-Commerce - Version 8.1.1 [21112] and later
Information in this document applies to any platform.


Symptoms

An error was thrown while trying to register new Individual (B2C) user in Siebel Self Service 8.1.1.1 Telco application.

Error :-

EAISiebAdpt     EAISiebAdptErr  1       000000b84c0e2498:0      2010-06-09 14:52:51     [0] Method 'SetFieldValue' of business component 'Account' (integration component 'Account') for record with search specification '[Id] = "1-22NND0"' returned the following error:"Cannot get value of business component field 'Organization Id' at step 'Get Employee data'.(SBL-BPR-00120)"
(SBL-EAI-04451) (0x670078)

ObjMgrLog       Error   1       000000b84c0e2498:0      2010-06-09 14:52:51     (stepexec.cpp (1559)) SBL-BPR-00162: Error invoking service 'SelfServiceContact_SIA', method 'Execute' at step 'Create Contact and Account'.

 

Cause

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