Failure to Connect to the Gateway due to "System Error 8" (Doc ID 1124175.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services Call Center - Version 8.1.1.1 [21211] and later
Microsoft Windows (32-bit)

Symptoms

On a clustered environment Gateway server, the environment was working fine. But, suddenly all attempts to connect to the Gateway through srvrmgr commands resulted in error message:
"SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (<GatewayServer>:2320)".

When it happened, the NameSrvr.log showed:

SBL-SEC-10018: Specified driver could not be loaded due to system error 8 (Siebel Oracle90 J:/sba81/siebsrvr).
SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
[TCPIP-server] recv() failed for sd=-1 (err=10038 | Socket operation on non-socket (invalid socket handle).)

Cause

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