Parent record not updated but child records updated when calling UCM CRUD web services.

(Doc ID 1127349.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms


Environment:
-------------------
Product type: Siebel Universal Customer Master
Version: Siebel Universal Customer Master
DB: Oracle Server - Enterprise Edition
OS platform: Linux x86
Env type: dev


Statement of Issue:
-----------------------------
The CRUD web services PersonService and OrganizationService are being called to insert and update contacts and accounts in UCM. When a web service is called to update data, the parent record is not being updated but child records are being updated.


Expected Behavior:
---------------------------
When a web service is called to update data, the parent record is updated.

Actual Behavior:
-----------------------
When a web service is called to update data, the parent record is not being updated but child records are being updated.

Business Impact:
-------------------------
External applications cannot update data in the UCM base tables.

Cause

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