Siebel Remote 8.x : Database Extract (DbXtract) tasks end with errors SBL-DCK-52067 and SBL-GEN-10109 (Doc ID 1136114.1)

Last updated on NOVEMBER 14, 2019

Applies to:

Symptoms

Database Extract (DbXtract) task is failing for a Mobile user. In detailed execution logs could be found lines like:

GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 (utlmisc.cpp (1647) err=10109 sys=0) SBL-GEN-10109: Error loading specified DLL or shared object library

GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file

GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 (utlmisc.cpp (2180) err=1166179 sys=0) SBL-DCK-52067: An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file

GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 ProcessRow - failed

In some cases, for Unix OS servers it was noticed that DbXtract task could also crash (generating core dumps) -enterprise log would report:

SBL-SRB-00061: Process DbXtract on Siebel Server [ServerName] terminated.

Cause

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