Siebel Remote 8.x : Database Extract (DbXtract) tasks end with errors SBL-DCK-52067 and SBL-GEN-10109
Last updated on DECEMBER 07, 2016
Applies to:
Siebel Remote - Version 8.0 SIA [20405] to 15.0 [IP2015] [Release V8 to V15]Information in this document applies to any platform.
Concurrency review 22-JUN-2015
Symptoms
Database Extract (DbXtract) task is failing for a Mobile user. In detailed execution logs could be found lines like:
GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 (utlmisc.cpp (1647) err=10109 sys=0) SBL-GEN-10109: Error loading specified DLL or shared object library
GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file
GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 (utlmisc.cpp (2180) err=1166179 sys=0) SBL-DCK-52067: An error occurred loading encryption subsystem. Please check for more detailed errors from encryption subsystem in this log file
GenericLog GenericError 1 00000008488574ee:0 2008-07-22 15:35:45 ProcessRow - failed
In some cases, for Unix OS servers it was noticed that DbXtract task could also crash (generating core dumps) -enterprise log would report:
SBL-SRB-00061: Process DbXtract on Siebel Server [ServerName] terminated.
Cause
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