Siebel 8.1.x Incorrect Multi-Select Checkbox Answers When We "Resume" A Smart Script, after using "Finish Later" Functionality.

(Doc ID 1152934.1)

Last updated on JUNE 29, 2016

Applies to:

Siebel SmartScript - Version 8.0 [20405] to 8.1 [21039] [Release V8]
Information in this document applies to any platform.
""""Checked for relevance on 20-December-2011""""


Symptoms


In Siebel version 8.0.0.6, if 'Finish Later' is pressed, and the SmartScript session is later resumed, some answers are missing.

The missing answers are those entered via multi-select check boxes.

After the end of the completed SmartScript session, these answers are also missing from the Script Sessions generic answer table.

Changes

 none

Cause

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