Anonymous User Name Is Getting Updated Instead Of End User Login Id (Doc ID 1153737.1)

Last updated on APRIL 13, 2013

Applies to:

Siebel CRM - Version 8.0.0.4 SIA [20417] and later
Information in this document applies to any platform.

Symptoms


Customer had observed that everyday many service requests's CREATED_BY and LAST_UPD_BY feilds are showing ANONPROD.

That is Service requests are created by annonymous user "ANONPROD' instead of end user id's. And they have recently removed all the administrative rights of anonymous user form user Administrator.

Cause

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