LOY Transactions are getting processed twice, duplicating Accruals and Redemptions

(Doc ID 1171373.1)

Last updated on JUNE 02, 2016

Applies to:

Siebel Loyalty Engine - Version 8.1.1 [21112] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.
Checked for relevence 06/29/12

**** Checked for relevance on 8th August 2014 ****

Symptoms


Loyalty Batch transaction engine is being processed twice, generating duplicated accruals and redemptions.

The duplicated transactions comes from a legacy system, where the related data got imported via EIM. During the processing, duplicated accruals and redemptions are created.

By changing the parameter LOYEngineQueueObjects to have "Transaction:1", this has greatly reduced the chance of this occurring. However, it impact the performance and a permanent fix its required.

Cause

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