My Oracle Support Banner

LOY Transactions are getting processed twice, duplicating Accruals and Redemptions (Doc ID 1171373.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel Loyalty Engine - Version 8.1.1 [21112] to 8.1.1.8 SIA [23012] [Release V8]
Information in this document applies to any platform.

Symptoms


Loyalty Batch transaction engine is being processed twice, generating duplicated accruals and redemptions.

The duplicated transactions comes from a legacy system, where the related data got imported via EIM. During the processing, duplicated accruals and redemptions are created.

By changing the parameter LOYEngineQueueObjects to have "Transaction:1", this has greatly reduced the chance of this occurring. However, it impact the performance and a permanent fix its required.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.