LOY Transactions are getting processed twice, duplicating Accruals and Redemptions
(Doc ID 1171373.1)
Last updated on OCTOBER 06, 2021
Applies to:
Siebel Loyalty Engine - Version 8.1.1 [21112] to 8.1.1.8 SIA [23012] [Release V8]Information in this document applies to any platform.
Symptoms
Loyalty Batch transaction engine is being processed twice, generating duplicated accruals and redemptions.
The duplicated transactions comes from a legacy system, where the related data got imported via EIM. During the processing, duplicated accruals and redemptions are created.
By changing the parameter LOYEngineQueueObjects to have "Transaction:1", this has greatly reduced the chance of this occurring. However, it impact the performance and a permanent fix its required.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |