LOY Transactions are getting processed twice, duplicating Accruals and Redemptions

(Doc ID 1171373.1)

Last updated on JANUARY 01, 2018

Applies to:

Siebel Loyalty Engine - Version 8.1.1 [21112] to SIA [23012] [Release V8]
Information in this document applies to any platform.


Loyalty Batch transaction engine is being processed twice, generating duplicated accruals and redemptions.

The duplicated transactions comes from a legacy system, where the related data got imported via EIM. During the processing, duplicated accruals and redemptions are created.

By changing the parameter LOYEngineQueueObjects to have "Transaction:1", this has greatly reduced the chance of this occurring. However, it impact the performance and a permanent fix its required.


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