My Oracle Support Banner

Siebel Application Login Configured with ADSI Security Authentication Fails Fails With "Server is busy" Error (Doc ID 1173238.1)

Last updated on OCTOBER 28, 2019

Applies to:

Siebel Energy - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

When users trying to login Application Object Manager configured with ADSI security adapter, they couldn't log in and receiving the below error:

"The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again."

Object Manager trace file shows:

SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IDirectorySearch*)17e3b4->SetSearchPreference() returns 0.
SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IDirectorySearch*)17e3b4->ExecuteSearch() with Filter '(&(objectClass=user)(sAMAccountName=XXXXXX))' returns 0.
SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IDirectorySearch*)17e3b4->GetFirstRow(15e9e0) returns 5012.
SecAdptLog API Trace 4 000000024c5a2244:0 2010-08-05 13:52:05 AD utility Find User Ads Path, user path='', user dn=''.
SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IUnknown*)17e3b4->QueryInterface() returns 0 and object interface 17e3a8.
SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IADs *)17e3a8->get_ADsPath() returns 0 and AdsPath 'LDAP://XXX.XXX.XXX.XXX/OU=Users XXXXXX, OU=XXXX, DC=XXXX, DC=XXXX, DC=xxx'.
SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 ADsOpenObject('LDAP://XXX.XXX.XXX.XXX/OU=Users XXXXXX, OU=XXX, DC=XXX, DC=XXXX, DC=xxx', 'XXXXX', '*', 1) returns 8007202a

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.