ADSI Security Authetication Failed (Doc ID 1173238.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Energy - Version 8.1.1 SIA [21111] and later
Information in this document applies to any platform.
*** Checked for Relevancy 13-DEC-2013 ***

Symptoms


=== ODM Issue Clarification ===

When users were switched to ADSI security adapter, they couldn't log in.

Error: The server you are trying to access is either busy or experiencing difficulties. Please close the Web browser, open a new browser window, and try logging in again."

Object Manager trace file shows:

000000024c5a2244:0 2010-08-05 13:52:05 (IDirectorySearch*)17e3b4->SetSearchPreference() returns 0.SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IDirectorySearch*)17e3b4->ExecuteSearch() with Filter '(&(objectClass=user)(sAMAccountName=sadmin))' returns 0.SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IDirectorySearch*)17e3b4->GetFirstRow(15e9e0) returns 5012.SecAdptLog API Trace 4 000000024c5a2244:0 2010-08-05 13:52:05 AD utility Find User Ads Path, user path='', user dn=''.SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IUnknown*)17e3b4->QueryInterface() returns 0 and object interface 17e3a8.SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 (IADs *)17e3a8->get_ADsPath() returns 0 and AdsPath 'LDAP://10.100.2.56/OU=Users Genericos, OU=OIL, DC=oil, DC=galpenergia, DC=corp'.SecAdptLog 3rdpartyTrace 3 000000024c5a2244:0 2010-08-05 13:52:05 ADsOpenObject('LDAP://10.100.2.56/OU=Users Genericos, OU=OIL, DC=oil, DC=galpenergia, DC=corp', 'sadmin', '*', 1) returns 8007202a


Cause

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