Siebel Marketing Email Treatment - not able to Select an Image from Server (Doc ID 1173474.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.0.0.8[20430] and later
Information in this document applies to any platform.

Symptoms


The issue which occurred was the following:
an FTP server was configured on the machine where siebel web extensions is installed.
As per the following documentation, the home directory was set to [SWEAppInstall dir]\PUBLIC\enu\images
http://download.oracle.com/docs/cd/E14004_01/books/MKTG_InstallAdmin/MKTG_InstallAdmin_InstallEmailMktg9.html#wp1045955
This was done to configure the automatic upload of images with the Email HTML editor in Siebel Marketing.
The resulted in successful uploads of images inserted into the HTML template, however, when trying to pick images from this location by choosing the option Select Server File from the HTML editor (after clicking on the picture icon), the browser would hang and the CPU would spike to 100% and the IE process had to be killed.

The expected behavior is that the File Explorer dialogue in the Ektron editor should have opened and the user should be able to pick images to insert into the template.

Cause

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