Importing Siebel Object In Haley's Rule For Callcenter And eService Application
(Doc ID 1176776.1)
Last updated on FEBRUARY 05, 2019
Applies to:Siebel Business Rules - Version 18.104.22.168  and later
Information in this document applies to any platform.
How to import multiple Haley objects/fields from different applications into Haley KB?
Here is the scenario:
1. File > Import > Siebel Object
2. Select Service Request BO
3. Select Service Request BC
4. Select a few fields ( Account, Account Comment, Account Id, Account
5. press ok and all 4 fields are imported
6. "would you like to perform another task" .....yes
7. Select the Service Request (eService) BO
8. Select the Service Request (eService) BC
9. Select the same 4 fields from above
Results: Account and Account Comment are the only fields imported for
Service Request (eService) but not all the fields which are selected under Service Request( eService) BC.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document