Importing Siebel Object In Haley's Rule For Callcenter And eService Application (Doc ID 1176776.1)

Last updated on FEBRUARY 05, 2019

Applies to:

Goal

How to import multiple Haley objects/fields from different applications into Haley KB?

Here is the scenario:

1. File > Import > Siebel Object

2. Select Service Request BO

3. Select Service Request BC

4. Select a few fields ( Account, Account Comment, Account Id, Account
Integration Id)

5. press ok and all 4 fields are imported

6. "would you like to perform another task" .....yes

7. Select the Service Request (eService) BO

8. Select the Service Request (eService) BC

9. Select the same 4 fields from above

Results: Account and Account Comment are the only fields imported for
Service Request (eService) but not all the fields which are selected under Service Request( eService) BC.

Solution

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