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Creating Multiple Loyalty Memberswith Same Contact Throws Error-This contact already has membership in % Program.(SBL-LTY-50164)" (Doc ID 1181789.1)

Last updated on MARCH 20, 2025

Applies to:

Siebel Loyalty Manager - Version 8.1.1.1 SIA [21211] and later
Information in this document applies to any platform.

Symptoms


When we try to register a second member for the same contact, it throws the error "This contact already has membership in % Program.(SBL-LTY-50164)". But, if I set the first member record's Status to 'Inactive" or "Cancelled", it allows me to create one more member record. So at the same time, can't we create more than one Active member record for the same contact?

Cause

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In this Document
Symptoms
Cause
Solution


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