My Oracle Support Banner

How to keep leading "1" in Local Phone Numbers, posted in Siebel Db from Integration Object Instance by EAI Siebel Adapter? (Doc ID 1187584.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CRM - Version 7.8.2 [19213] and later
Information in this document applies to any platform.


How to make EAI Siebel Adapter  Upsert/Insert/Update/Synchronize to "transparently" post in Siebel Db, a phone number  with leading "1" and without country code prefix ("+...")?

So the leading "1" should not be recognized to be the country code for USA/Canada and removed from the value before saving in Siebel.

Example  phone number, received in an integration component field like "1301234567" should be stored "as is" without conversion to US-number like: "(301)234-567". After Siebel DB update, the saved phone number should be correctly displayed in the Siebel UI with accordant country code (default to that Application), for example for China (PRC): "+86130123456".


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.