SBL-EAI-04397 Error Although All The User Key Fields Are Present In The Soap Request (Doc ID 1193654.1)

Last updated on JULY 20, 2016

Applies to:

Siebel CRM Call Center - Version 8.1 [21039] and later
Information in this document applies to any platform.


Symptoms

Environment :- Siebel CRM version  8.1.x

On trying to invoke the InsertOrUpdate method of a Custom ASI web service , an error was reported as below :-

SBL-EAI-04397: No user key can be used for the Integration Component instance 'XXX'.


The Internal Integration Object (IO) consisted of multiple user keys (e.g user key 1, user key 2 and user key 3), out of which ALL fields specified under one user key (i.e User key 1) was provided in the incoming soap message. Nevertheless, the above error occurred while invoking the web service.

Cause

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