Components Become Unavailable After Reconfig Command

(Doc ID 1203183.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.0.0.8[20430] and later
Siebel Call Center - Version 8.0.0.8 SIA[20430] and later
Information in this document applies to any platform.
***Checked for relevance on 06-Dec-2012***

Symptoms

The below srvrmgr commands are used to change the parameter of a component:

srvrmgr> reconfig compdef <compdef name>
srvrmgr > change parameter <parameter>=<new value> for compdef <compdef name>
srvrmgr > commit reconfig compdef <compdef name>


On Siebel 8.x, after executing the above commands, the component becomes Unavailable after 3-4 minutes. Then, the only workaround is to restart Siebel and Gateway services.

The following errors are displayed in the log files:

SBL-SEC-10018: You have entered an invalid set of logon parameters. Please type in your logon parameters again (SBL-DAT-00446).
SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
SBL-DAT-00569: The password you have entered is not correct. Please enter your password again.
SBL-OMS-00107: Object manager error: ([0] The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)


Note the reconfig command works fine with Interactive Components, e.g: SCCObjMgr_enu and EAIObjMgr_enu. These components do not become Unavailable after the changes.

However, most of Batch components become Unavailable after the changes, e.g: WfProcBatchMgr,WfProcMgr, WfRecvMgr.

Cause

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