My Oracle Support Banner

Components Become Unavailable After Reconfig Command (Doc ID 1203183.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel CRM - Version 8.0.0.8[20430] and later
Siebel Call Center - Version 8.0.0.8 SIA[20430] and later
Information in this document applies to any platform.
***Checked for relevance on 06-Dec-2012***

Symptoms

The below srvrmgr commands are used to change the parameter of a component:

srvrmgr> reconfig compdef <compdef name>
srvrmgr > change parameter <parameter>=<new value> for compdef <compdef name>
srvrmgr > commit reconfig compdef <compdef name>


On Siebel 8.x, after executing the above commands, the component becomes Unavailable after 3-4 minutes. Then, the only workaround is to restart Siebel and Gateway services.

The following errors are displayed in the log files:

SBL-SEC-10018: You have entered an invalid set of logon parameters. Please type in your logon parameters again (SBL-DAT-00446).
SBL-SEC-10007: The password you have entered is not correct. Please enter your password again.
SBL-DAT-00569: The password you have entered is not correct. Please enter your password again.
SBL-OMS-00107: Object manager error: ([0] The password you have entered is not correct. Please enter your password again.(SBL-DAT-00569)


Note the reconfig command works fine with Interactive Components, e.g: SCCObjMgr_enu and EAIObjMgr_enu. These components do not become Unavailable after the changes.

However, most of Batch components become Unavailable after the changes, e.g: WfProcBatchMgr,WfProcMgr, WfRecvMgr.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.