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Loyalty Batch Engine Fails While Processing Buckets With SBL-LTY-00124 (Doc ID 1203560.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel Loyalty Engine - Version [19241] and later
Information in this document applies to any platform.


On : [19241] version, Siebel Loyalty, when starting Loyalty Batch Engine to process Buckets, the processing threads show the following errors:

(loycachemgr.cpp (1170)) SBL-LTY-00124: The Loyalty Promotion with Id <> was not found.
SBL-DBC-00111: An error has occurred writing to a record.Please continue or ask your systems administrator to check your application configuration if the problem persists.


The same error has also been seen when running the LOY engine via a workflow process. The doc id : Transaction Processing Failures With The Error ‘Promo Id Not Found (SBL-LTY-00124)' Using Workflow Process Manager (Doc ID 2281984.1) has the solution to this issue.



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