Loyalty Batch Engine Fails While Processing Buckets With SBL-LTY-00124
(Doc ID 1203560.1)
Last updated on APRIL 17, 2023
Applies to:
Siebel Loyalty Engine - Version 7.8.2.10 [19241] to 8.1.1.11.10 [IP2013] [Release V7 to V8]Information in this document applies to any platform.
Symptoms
On : 7.8.2.10 [19241] version, Siebel Loyalty, when starting Loyalty Batch Engine to process Buckets, the processing threads show the following errors:
(loycachemgr.cpp (1170)) SBL-LTY-00124: The Loyalty Promotion with Id <> was not found.
SBL-DBC-00111: An error has occurred writing to a record.Please continue or ask your systems administrator to check your application configuration if the problem persists.
The same error has also been seen when running the LOY engine via a workflow process. The doc id : Transaction Processing Failures With The Error ‘Promo Id Not Found (SBL-LTY-00124)' Using Workflow Process Manager (Doc ID 2281984.1) has the solution to this issue.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |