Siebel CTI Error : ERROR:Failed to load driver DLL...Unable To Create A Driver Object From Driver Aicd With Media-Type-

(Doc ID 1203561.1)

Last updated on AUGUST 09, 2017

Applies to:

Siebel CTI - Version 7.5.3.15 SIA [16279] and later
Information in this document applies to any platform.
***Checked for relevance on 22-AUG-2013***

Symptoms

The customer had recently configured CTI in their acceptance environment. CTI functionally was working intermittently, every 2 or 3 logins they encountered the following error message:

SComm[06/08/2010 15:49:00:868]:ERROR:Failed to invoke method(StartAllDriver) at media manager, detail error = Unable to create a Driver object from driver aicd with Media-Type-String Avaya(SBL-CSR-00500)

Cause

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