SRBroker Component Reaching MaxTasks on a Dedicated Siebel CTI Server (Doc ID 1203674.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 8.0.0.4 SIA [20417] to 8.2.1 SIA[22220] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 12-Oct-2013***
***Checked for relevance on 09-Jun-2013***
***Checked for relevance on 19-Mar-2015***

Symptoms


The customer has 10 Siebel Servers each running an Object Manager on a Unix platform. Each Component has Max and Min MT Servers parameters set to 24. So in all there could be 240 Object Manager processes running in the environment.

They have 1 Siebel Server that runs the Communication Session Manager (CSM) component (no object Manager) on a Windows machine.

They have tied a CTI configuration to this CSM component using the GateWay, Request Server etc configuration parameters. The CSM has Max Tasks to 700, Max and Min MT server to 10.

They have around 240 users currently.

The SRBroker on the Windows box is running out of Tasks. The CSM is fine, plenty of tasks free.

Cause

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