Handheld 8.x Start Time pre-default value not correctly set (timestamp values match a different Time Zone) (Doc ID 1211544.1)

Last updated on JULY 11, 2017

Applies to:

Siebel Handheld - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.
***Checked for relevance on 28-Feb-2013***

Symptoms

A) While testing/customizing Siebel Handheld Service 8.1.1.2 application, it was observed that Start Time field (and any other similar) having Pre-default set to 'System: Timestamp' was incorrectly populated - i.e. shifted like belonging to a different Time Zone:

Detailed PDA siebel_log.txt files (- obtained after setting parameters DefaultLogLevel = 4 and
TXNErrorLevel = 4 in setup.ini or registry) were showing a 4 hrs gap (may differ for other Time Zones) consistent during entire application usage - i.e. an action performed right upon Siebel Handheld (HH) application starting-up:

...
INFO 0xB645146E 07/30/2010 06:36:09 Query:
INSERT INTO "Siebel Startup Timestamp" VALUES ('2010-07-30 10:36:06')



B) Also, in an IP2015 / 15.x implementation, it was also noticed that similar behavior was reported on certain date-timestamp fields - i.e. in BusComp BC "In Store Visit" or "In Store Activity" - for the 'Planned' field - having as PRE_DEFAULT_VALUE = Field: 'Created' - values saved on those fields were not similar to PDA clock / Time Zone.

Changes

As per <Note 533431.1> , was suggested to ensure that HH environment had setup consistently for given timezone - e.g. "(GMT-05:00) Eastern Time (US & Canada)"  there are 3 places to check:

1- the PDA user has set in the Siebel Web/Dedicated client (connected to Server) under View > User Preferences > Profile the correct time zone - i.e. [GMT-5]
2- on server - in Administration - Application > System Preferences, set Default Time Zone to same time zone [GMT-5]
3- set/check PDA system clock - Start > Settings > Clock & Alarms > Time to same [GMT-5] time zone and ensure that time is matching the server time.

(when using MS ActiveSync and PDA has partnership established , PDA clock would be synchronized on every cradling to that of the connected PC).

Cause

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