ImageCreator doesn't extract language directories on Windows Vista, Windows 7 and Windows 2008. (Doc ID 1218283.1)

Last updated on SEPTEMBER 26, 2014

Applies to:

Siebel CRM Service, SPE - Version 8.1.1.3 SIA[21219] to 8.1.1.7 [21238] [Release V8]
Siebel Finance Service - Version 8.1.1.5 [21229] to 8.1.1.5 [21229] [Release V8]
z*OBSOLETE: Microsoft Windows Vista x64 (64-bit)
z*OBSOLETE: Microsoft Windows Vista (32-bit)
z*OBSOLETE: Microsoft Windows Server 2008 (32-bit)
Microsoft Windows x64 (64-bit) - OS Version: 7
Microsoft Windows (32-bit) - OS Version: 7

Symptoms

To create an Install Image, we execute Windows_ImageCreator.exe.
But when executed on Windows Vista, Windows 7 and Windows 2008, the language directories are not extracted correctly.

Directory of D:\InstallImages\8.1.1.3\Windows\Server\Siebel_Enterprise_Server

2010/09/12 16:01 <DIR> .
2010/09/12 16:01 <DIR> ..
2003/12/25 02:12 8,396 cksum.jar
2010/06/25 04:50 150,527 crc.txt
2010/06/25 04:07 13 media.inf
2010/09/12 16:01 <DIR> setup
2010/06/25 04:19 30,707,406 setup.exe
2010/06/25 04:18 4,195,429 setup.jar
2010/06/25 03:53 59,369 siebel.ini
6 File(s) 35,121,140 bytes

In this situation, the language selection screen on Windows Image Creator did not appear.

And when installing the Siebel_Enterprise_Server or Siebel_Web_Server_Extension using the image, the following error was seen:
"This DVD is missing ENU support. You cannot install this patch over the existing installation."


Another symptom of this Image Creator issue is not seen until Siebel Server configuration - when trying to create the Siebel Server, the configuration wizard will not proceed past the step 'Language for Server Messages and Logs'.
Normally, you will be able to select multiple languages by selecting checkboxes, but due to this issue, there is a textbox for manual population of primary language and for 'Select one or more languages to be enabled in this instance of Siebel'. After populating these text boxes manually, the following error occurs upon clicking Next: "C004: You must select a value for Select one or more languages to be enabled in this instance of Siebel".

Cause

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