Unable to access Administration - Server Management

(Doc ID 1218865.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Life Sciences CRM - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.
***Checked for relevance on 04-Feb-2013***

Symptoms

The customer is encountering the error below when trying to navigate to Server Administration views:

SBL-SDM-00109: Error from Admin Server, SBL-SCM-00018: Could not open connection to Siebel Gateway configuration store (gtwyhost:2320).

Cause

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