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Data Transformation Engine (DTE) eScript or custom eScript throws the error: Cannot Operate On Null Object (Doc ID 1229057.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version[20433] to [20436] [Release V8]
Siebel CRM - Version [21211] to [21225] [Release V8]
Information in this document applies to any platform.


Custom Business Service(for example a DTE BS), written in Siebel eScript, may unexpectedly fail with the "null" object error, when processing input SiebelMessage (an Integration Object instance).

For example, this error  may happen, then the same SiebelMessage (e.g from the same Workflow Process property of type "Hierarchy") to sub-sequently processed ("NextInstance+GetFieldValue") more than once by Map Function of a DTE Business Service, invoked in separate workflow steps).

Typical Error trace Log:


Siebel Fix Packs impacted (as reported):

  1. Siebel CRM 8.0: from to
  1. Siebel CRM 8.1.1: from to


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