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IIS7 detailed error page appended to SOAP fault document when RaiseErrorText executed. (Doc ID 1231953.1)

Last updated on MARCH 01, 2018

Applies to:

Siebel CRM - Version 7.5.2 [16007] to SIA [23021] [Release V7 to V8]
Information in this document applies to any platform.


Product type: Siebel CRM
DB: Microsoft SQLServer
OS platform: Microsoft Windows x64 (64-bit)
Env type: dev

Statement of Issue:
An inbound web service invokes a custom business service (BS). When an error occurs, it traps it using a “try catch” and executes “TheApplication().RaiseErrorText ("F001")" .

In Version 8.1, the following is returned to the external application:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "">
<html xmlns="">
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;}
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana, sans-serif;color:#FFF;
#content{margin:0 0 0 2%;position:relative;}
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
<h2>500 - Internal server error.</h2>
<h3>There is a problem with the resource you are looking for, and it cannot be displayed.</h3>

<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-ENV=""><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>F001 E_D_00026(SBL-EXL-00151)(SBL-EXL-00151)</faultstring><detail><siebelf:siebdetail xmlns:siebelf=""><siebelf:logfilename>EAIObjMgr_fra_0011_11534352.log</siebelf:logfilename><siebelf:errorstack><siebelf:error><siebelf:errorcode>SBL-EXL-00151</siebelf:errorcode><siebelf:errorsymbol></siebelf:errorsymbol><siebelf:errormsg>F001 E_D_00026(SBL-EXL-00151)(SBL-EXL-00151)</siebelf:errormsg></siebelf:error></siebelf:errorstack></siebelf:siebdetail></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

In Version 7.7, only the SOAP response document is returned.

Expected Behavior:
Only the SOAP request document is returned.

Actual Behavior:
Additional data is being returned with the SOAP request document.

Business Impact:
The external application requires that only the SOAP request document is returned.


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