My Oracle Support Banner

Siebel CTI Users Have Slow Application Performance over the time, CPU spike on IE process also observed. (Doc ID 1264626.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CTI - Version SIA[20430] to 15.15 [IP2015] [Release V8 to V15]
Information in this document applies to any platform.



Siebel CTI users are having slow Siebel performance on the client side (Internet Explorer) when navigating between Siebel screens. The behavior is more noticeable when the CTI users use the scrolls bars in large Siebel Views. The performance as soon as the user open the Siebel Application is fine, now as he keeps working the performance is getting slower and slower and at some point it is so slow that the user needs to logout and close Internet Explorer and open a new one.

Also Internet Explorer proccess (iexplorer.exe) shows CPU spikes at 100% during nagivation.

Expect behavior is to Application performance does not get slow over the time like for non CTI users.


The issue can be reproduced at will with the following steps:
1. Login a Siebel CTI user.
2. Keep working on Siebel Application for a couple of hours, the performance should get slow, try to use the scroll bars on large view where the issue is more noticeable.
3. Internet Explorer shows CPU spikes at 100%




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.