Inbound Web Service Intermittent Error SBL-EAI-04501 When Using WS-Security and Totally Anonymous Requests (Doc ID 1264650.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Siebel Field Service - Version 8.0.0.9[20433] and later
Information in this document applies to any platform.


Symptoms


When sending requests to Siebel EAIObjMgr_enu using WS-Security and Totally Anonymous authentication types it fails with an error intermittently.

A similar error as follows appears:

WebSvcInbound WSInboundTrace 3 000024fa4cc02338:0 2010-10-22 02:31:20 Envelope Processing
WebSvcInbound WSInboundTrace 3 000024fa4cc02338:0 2010-10-22 02:31:20 Impersonate
ObjMgrLog Error 1 000024fa4cc02338:0 2010-10-22 02:31:20 (wsfilter.cpp (696)) SBL-EAI-04501: Cannot reauthenticate operation TestQueryByExample.


From the logs it can be observed that some requests are processed successfully for both types but some of them fails intermittently.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms