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Master Note for Siebel Email Marketing Server Daemons ESD, BHD and CTD Installations (Doc ID 1264792.1)

Last updated on MARCH 06, 2018

Applies to:

Siebel Marketing - Version 7.8 [19038] and later
Siebel Email Marketing Server - Version 7.8 [19038] to 8.1.1 [21112] [Release V7 to V8]
Information in this document applies to any platform.

Details

Master Index for Siebel Email Marketing Server product areas covering initial installation and configuration of ESD, BHD and CTD daemons.

Purpose:

-  to list the most important documents in the Oracle Knowledge Base related to the installation and troubleshooting of Siebel Email Marketing Server product area.
-  to act as the Master Catalogue of Knowledge Items for this particular product area.

IMPORTANT:

Installation of Email Marketing server components require engaging Oracle Consultancy Services in order to engage Technical Support for any post consultancy engagement issues with ESD, BHD and CTD daemons.

Please refer for details to Document 984085.1 - "Technical Support Scope in regards of Siebel CTI, Communication Server & Email Response, CCA, SmartScript, Brightware, SSSE, Email Marketing Server and CRM Desktop"


Audience:
Oracle customers and Product Support engineers.

Actions

Documentation on Installation of  ESD, BHD and CTD:

The Siebel Email Marketing Server consists of the following three components, each with its own installer and each is separate from the Siebel Marketing Server installer:

Email Sending Daemon (ESD) -
which assembles each outbound email message for a campaign using the email template (HTML or text) and the recipient list, and then sends each message to your company's outbound MTAs for delivery.

Bounce Handler Daemon (BHD) -
which tracks email messages that cannot be delivered, parses the returned email messages, and records the cause of the bounce.

Click-Through Daemon (CTD)
-
which tracks clicks made by the email recipient on any Siebel-supported hyperlinks included in the email template.

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To install Siebel 8.1 eMail Marketing components: ESD BHD and CTD please follow the detailed instructions in Siebel Marketing Installation and Administration Guide:

Requirements for Installing Email Marketing


ESD

1. Installing the Email Sending Daemon:

2. Process of Configuring the Email Sending Daemon:

3. Setting Up Automatic Failover for the Email Sending Daemon:


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TROUBLESHOOTING  ESD Installation and Configuration using KNOWLEDGE ITEMS on My Oracle Support:

 

 Siebel IP2015, IP2016:

 Siebel 8.2.x :

 Siebel 8.1.x :

Siebel 8.0.x :

 

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BHD


1.  Installing Bounce Handler Daemon (BHD):

2. Configuring Bounce Handler Daemon (BHD)

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TROUBLESHOOTING BHD Installation and Configuration  using KNOWLEDGE ITEMS  on My Oracle Support:


Siebel 8.1.x :

Siebel 8.0.x :

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CTD 

1.  Installing Click-Through Daemon (CTD):

2.  Configuring Click-Through Daemon (CTD):

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TROUBLESHOOTING CTD Installation and Configuration  using KNOWLEDGE ITEMS  on My Oracle Support:


Siebel 8.x and above:

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To install Siebel 8.0 ESD BHD and CTD components please follow the detailed instructions in
Marketing Installation and Administration Guide Version 8.0
:

Installing and Configuring Email Marketing components

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System Requirements and Supported Platforms for Siebel Email Marketing Server 8.1

System Requirements and Supported Platforms for Siebel Email Marketing Server 8.0

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FAQ and HOW TO documents related to installation and configuration on  My Oracle Support portal:

Miscellaneous Knowledge Items:

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Third Party Issues:

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Contacts

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In this Document
Details
Actions
 Documentation on Installation of  ESD, BHD and CTD:
 ESD
 TROUBLESHOOTING  ESD Installation and Configuration using KNOWLEDGE ITEMS on My Oracle Support:
 BHD
 TROUBLESHOOTING BHD Installation and Configuration  using KNOWLEDGE ITEMS  on My Oracle Support:
 CTD 
 TROUBLESHOOTING CTD Installation and Configuration  using KNOWLEDGE ITEMS  on My Oracle Support:
 FAQ and HOW TO documents related to installation and configuration on  My Oracle Support portal:
 Miscellaneous Knowledge Items:
 Third Party Issues:
Contacts
References

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