Duration is Changing to Zero when an Activity is Rescheduled by Drag and Drop in Dispatch Board (Doc ID 1265313.1)

Last updated on NOVEMBER 21, 2014

Applies to:

Siebel Field Service - Version 7.8.2.14[19251] and later
Information in this document applies to any platform.

Symptoms

When an activity is reschedule in the Dispatch Board, if the Duration was changed, it is changed to the default value(zero) and the modification is lost.

Replication steps:
1) Schedule one Activity
2) Use the hyperlink on the Activity in the Dispatch board
3) Change the duration
4) Go back to the Dispatch an then re-schedule the Activity using drag and drop.
The duration is set back to the default value.

Cause

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