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How To Resend Outbound Emails (Doc ID 1265966.1)

Last updated on JANUARY 08, 2020

Applies to:

Siebel CRM - Version 7.5.3 [16157] and later
Information in this document applies to any platform.


The resending of outbound emails which have failed is not an immediately straightforward process. Usually the only indication that an email might need to be resent is an Email - Outbound activity record in the Siebel application that has a status other than "Done", such as "Queued". The procedure and principles for resending these which ought to be undertaken by the Siebel Administrator is described below.

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