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Troubleshooting "JBO-30003: The application pool (oracle.apps.ss.base.model.security.SessionAMLocal) failed to checkout an application module" error (Doc ID 1267316.1)

Last updated on JULY 08, 2021

Applies to:

Siebel E-Commerce - Version 8.1.1 [21112] and later
Information in this document applies to any platform.
*** Checked for currency JUN-07-2016 ***

Purpose

Self Service application requires a valid database connection for data passivation, which is a feature specific to ADF (Self Service is built using ADF) for storing pending transaction. This has no relation to the database schema that Siebel CRM uses. Any valid database connection to a Oracle database should do. Ideally you could use a Oracle 10g database instance, as from past experience, sometimes it was seen that Oracle 11g drivers did not work well.


This document is intended to provide basic troubleshooting steps for this error.

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps

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