java.lang.OutOfMemoryError: Java heap space error while running Siebel BI Publisher report

(Doc ID 1267536.1)

Last updated on MARCH 07, 2017

Applies to:

Siebel Reports - Version SIA[21219] and later
Information in this document applies to any platform.


On : SIA[21219] version & BI Publisher, Reports

When attempting to run custom reports the following error occurs in XMLPReportServer log:

Operation <?> of Web Service '<?>,<?>' at port '<?>' failed with the following explanation : "<?>" (SBL-EAI-04308)

The following error can be found in Object Manager log:

Error <?> invoking method "<?>" for Business Service "<?>"(SBL-OMS-00203)

The issue can be reproduced at will with the following steps:
1. Login to Siebel Application
2. Go to Site Map -> Administration - BIP Reports -> Custom Templates
3. Upload Report Template created newly
4. Run the new report and above error is displayed in UI

The issue has the following business impact:
Due to this issue, users cannot run any new report created.


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