How To Prevent Deletion Of Contact,Account,Action in Siebel CRM Desktop (Doc ID 1267965.1)

Last updated on AUGUST 18, 2016

Applies to:

Siebel CRM Desktop - Version 8.1.1.2 SIA[21215] and later
Information in this document applies to any platform.
***Checked for relevance on 10-October-2014***

Symptoms

On : 8.1.1.2 SIA[21215] version, CRM Desktop for Outlook

I have followed instructions to prevent deletes on Action, Account and Contact : based on instructions in page 111 "To customize which data CRM Desktop deletes" of the CRM Desktop guide for outlook. I have republished the packages, but I am still able to delete a Contact, account or Activity.

EXPECTED BEHAVIOR
-----------------------
The user should not be able to delete records in Outlook CRM Desktop

STEPS
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The issue can be reproduced at will with the following steps:
1. Select a record in CRM desktop like Customer
2. Right click and delete the record

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users are able to delete records

Cause

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