SBL-SEC-10006 "The authentication system cannot find the user with the specified username", SBL-DAT-00568 after enabling ADSI authentication (Doc ID 1272678.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel Life Sciences CRM - Version 8.0.0.5 SIA [20420] and later
Siebel Financial Services eCustomer - Version 8.1.1.11.16 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

After deploy a new language pack, the customer is unable to connect to Siebel applications using WebClient

 In the Object Manager log, shows the following errors:

SecAdptLog 3rdpartyTrace 3 000000074cfc0d50:0 2010-12-06 02:38:02 (IDirectorySearch*)182d54->ExecuteSearch() with Filter '(&(objectClass=user)(uid=ANON_WEBUSER))' returns 0.
SecAdptLog 3rdpartyTrace 3 000000074cfc0d50:0 2010-12-06 02:38:04 (IDirectorySearch*)182d54->GetFirstRow(1833c0) returns 5012.
GenericLog GenericError 1 000000074cfc0d50:0 2010-12-06 02:38:04 (secmgr.cpp (2538) err=4597526 sys=0) SBL-SEC-10006: The authentication system cannot find the user with the specified username. Please check that you have entered the username correctly or contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000074cfc0d50:0 2010-12-06 02:38:04 (physmod.cpp (9244)) SBL-DAT-00568: The authentication system cannot find the user with the specified username. Please check that you have entered the username correctly or contact your system administrator for assistance.

Cause

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