My Oracle Support Banner

SBL-SEC-10006 "The authentication system cannot find the user with the specified username", SBL-DAT-00568 after enabling ADSI authentication (Doc ID 1272678.1)

Last updated on JULY 25, 2024

Applies to:

Siebel Life Sciences CRM - Version 8.0.0.5 SIA [20420] and later
Siebel Financial Services eCustomer - Version 8.1.1.11.16 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

After deploy a new language pack, the customer is unable to connect to Siebel applications using WebClient

 In the Object Manager log, shows the following errors:

SecAdptLog 3rdpartyTrace 3 000000074cfc0d50:0 2010-12-06 02:38:02 (IDirectorySearch*)182d54->ExecuteSearch() with Filter '(&(objectClass=user)(uid=ANON_WEBUSER))' returns 0.
SecAdptLog 3rdpartyTrace 3 000000074cfc0d50:0 2010-12-06 02:38:04 (IDirectorySearch*)182d54->GetFirstRow(1833c0) returns 5012.
GenericLog GenericError 1 000000074cfc0d50:0 2010-12-06 02:38:04 (secmgr.cpp (2538) err=4597526 sys=0) SBL-SEC-10006: The authentication system cannot find the user with the specified username. Please check that you have entered the username correctly or contact your system administrator for assistance.
ObjMgrSessionLog Error 1 000000074cfc0d50:0 2010-12-06 02:38:04 (physmod.cpp (9244)) SBL-DAT-00568: The authentication system cannot find the user with the specified username. Please check that you have entered the username correctly or contact your system administrator for assistance.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.