Generating Correspondence fails with Windows 2008 and Office 2007 (Doc ID 1275137.1)

Last updated on MARCH 24, 2017

Applies to:

Siebel Correspondence - Version 8.1.1.3 SIA[21219] to 8.2.2 SIA[22320] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 04-Sep-2013***

Symptoms

The following behavior was reproduced on standard application on a environment with Office 2007 and Windows 2008.On further testing it was found that the same issue occurs with Windows 7 /  Word 2007.

1. Create a blank word document and save it as Word 2003 document. ( extension should be *.doc)
2. Go to Administration -> Correspondence Templates and create a template based on the blank document
3. Go to service Request list, push CTRL + L
4. In the Correspondence view select the template created in step 2 for the correspondence record created in step 3
5. Push Generate button.

Correspondence generation fails.

Behavior is not reproducible if you downgrade the system to Windows 2003 and Office 2003.

Cause

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