Generating Correspondence fails with Windows 2008 and Office 2007

(Doc ID 1275137.1)

Last updated on NOVEMBER 15, 2017

Applies to:

Siebel Correspondence - Version SIA[21219] to 8.2.2 SIA[22320] [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 04-Sep-2013***


The following behavior was reproduced on standard application on a environment with Office 2007 and Windows 2008.On further testing it was found that the same issue occurs with Windows 7 /  Word 2007.

1. Create a blank word document and save it as Word 2003 document. ( extension should be *.doc)
2. Go to Administration -> Correspondence Templates and create a template based on the blank document
3. Go to service Request list, push CTRL + L
4. In the Correspondence view select the template created in step 2 for the correspondence record created in step 3
5. Push Generate button.

Correspondence generation fails.

Behavior is not reproducible if you downgrade the system to Windows 2003 and Office 2003.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms