Generating Correspondence fails with Windows 2008 and Office 2007
Last updated on NOVEMBER 15, 2017
Applies to:Siebel Correspondence - Version 22.214.171.124 SIA to 8.2.2 SIA [Release V8]
Information in this document applies to any platform.
***Checked for relevance on 04-Sep-2013***
The following behavior was reproduced on standard application on a environment with Office 2007 and Windows 2008.On further testing it was found that the same issue occurs with Windows 7 / Word 2007.
1. Create a blank word document and save it as Word 2003 document. ( extension should be *.doc)
2. Go to Administration -> Correspondence Templates and create a template based on the blank document
3. Go to service Request list, push CTRL + L
4. In the Correspondence view select the template created in step 2 for the correspondence record created in step 3
5. Push Generate button.
Correspondence generation fails.
Behavior is not reproducible if you downgrade the system to Windows 2003 and Office 2003.
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