Link And Update Fails with Error SBL-DBC-00111 (Doc ID 1275225.1)

Last updated on MAY 23, 2017

Applies to:

Siebel Universal Customer Master - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms


When trying to perform a Link and Update the process may fails with error:


...
Using user key 'User Key:1' (Id) for the integration component 'UCM HE Constituent Name'
...
SBL-DBC-00111: An error has occurred writing to a record.
Please continue or ask your systems administrator to check your application configuration if the problem persists.
SQLParseAndExecute0Execute050000000104c4802a0:002010-07-22 17:20:150ORA-00001: unique constraint (SIEBEL.S_CONTACT_NAME_U1) violated.
...


A similar error may occur for other components.
In the log it can be noticed that Siebel is trying to use user key based on field Id.


Cause

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