Brightware inbound and outbound emails does not work

(Doc ID 1276711.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Brightware eMail Response Manager - Version 8.1.0.00 to 8.1.6 [Release V8 Brightware]
Information in this document applies to any platform.

Symptoms


=== ODM Issue Clarification ===

On version, Brightware 8.1x to 8.1.6

When attempting to start the Brightware, the following error occurs.


ERROR
-----------------------
javax.servlet.jsp.JspException: org.apache.xalan.xslt.XSLProcessorException: Connection reset by peer: socket write error
2010-12-18 12:11:52,193 IMAP;MLXMO-PMPW01;we\ML1371 ERROR fp.protocol.inbound - com.firepond.msgreader.intrs.BogusDataException: Unknown encoding:
com.firepond.msgreader.intrs.BogusDataException: Unknown encoding:

java.io.IOException: Unknown encoding:
at javax.mail.internet.MimePartDat

2010-12-18 18:15:02,279 IMAP;MLXMO-PMPW01;we\ML1371 DEBUG fp.protocol.inbound - Sleeping for 12 second(s).
2010-12-18 18:15:14,279 IMAP;MLXMO-PMPW01;we\ML1371 DEBUG fp.protocol.inbound - There are 10001 non-Closed Requests.
2010-12-18 18:15:14,279 IMAP;MLXMO-PMPW01;we\ML1371 WARN fp.protocol.inbound - There are more than 10000 non-closed Requests; no more messages will be read until their are fewer non-closed


EJB Exception: ; nested exception is: javax.ejb.EJBException - with nested exception: [weblogic.jdbc.mssqlserver4.TdsException: I/O exception while talking to the server, java.net.SocketException: Connection reset by peer: JVM_recv in socket input stream read]

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Restart the Brightware server


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot receive and send emails and it is impacting the production.

Cause

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