Customize Search Result Teasers (Doc ID 1277168.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.1 [21211] and later
Siebel Advanced Search - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On 8.x version, the Search Results of Attachments display the file's name as Title and the first lines of the document as teasers.

Steps
1. Integrate Siebel 8.1.1.x with OSES and configure the Siebel Search functionality.
2. If SES version is 10.1.8.4, apply SES patch 8230654 on top of OSES 10.1.8.4 (See <Note 1114806.1>). If SES version is 11g, no patch is required.
3. Configure a search category based on an Attachment BC, i.e: “SR Attachment” or “Agreement New Attachment”.
4. Index this search category.
5. Execute a search operation: it displays the file's name as Title and the first lines of the document as teasers.
6. The Search Result should display the keyword, if the teaser contains it.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms